How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Unused and unopened physical products may be returned within 14 days of delivery in their original condition and packaging. Opened or used cosmetic products cannot be returned or exchanged unless they are defective or damaged upon arrival. Course deposits and digital products are non-refundable, subject to the exceptions in our policy.Read our return and refund policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@erminabeauty.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them here.

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